AI Customer Service Chatbot
Intelligent chatbot solution reducing support tickets by 70% with natural language processing.
The Challenge
The company was receiving thousands of customer support tickets daily, leading to long wait times and high operational costs. They needed an intelligent solution to handle common queries automatically while maintaining high customer satisfaction.
Our Solution
We developed an AI-powered chatbot using advanced NLP and machine learning. The chatbot integrates with their CRM system, can handle multiple languages, and escalates complex queries to human agents when needed. It learns from interactions to improve responses over time.
Key Results
70% reduction in support ticket volume
90% customer satisfaction rate
24/7 availability across all channels
50% reduction in average response time
Multi-language support for 15 languages
Key Features
Natural language understanding
Multi-channel integration (Web, Mobile, WhatsApp)
Sentiment analysis
Context-aware conversations
CRM integration
Analytics dashboard
Continuous learning from interactions
Technologies Used
Project Information
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